POLICIES

This page contains GOLDEN GREAUX terms + conditions, as well as information about our return policy, etc. Please read these terms + conditions carefully before ordering any products from GOLDEN GREAUX. By ordering any of our products, you agree to be bound by these terms + conditions.

Product Shipping: 

We typically use USPS Priority Mail to ship out your products. Your products will ship out in the order they come out of Quality Control. What does this mean for you? It means you may receive a partial shipment of your order + then a few days later receive the remaining part of your order. We do not hold orders for complete shipment. Due to the nature of our ingredients (most plant based, vegan + cruelty free) along with the fact that we do not store products in a cold, damp warehouse, you may be getting several packages from us. 

Email Tracking Notifications: 

Once your package has been shipped you will be notified via email sent directly from the computer to your email with a tracking number. It is your responsibility to read the email + track your package. Sometimes these automated messages go to your spam box, so please check there as well. 

Pre-shipment Notifications:

If you receive a pre shipment notification, that means your product is in Quality Control + next in line for shipping. Don't worry if this take a few days. It just means your next in line for shipping. Just track your package until there is an update on the status. 

Returns:

We do not offer refunds or returns for buyers remorse so please select + buy your items carefully. Also please note, due to the different variations in computer monitors, the colors may look a little different to you in person than they do on the monitor. This is normal + not a mistake.

Due to the personal and custom nature of these items, ALL SALES ARE FINAL.
Please be sure to read the entire description, including ingredients lists, specs and warnings to ensure that an item is suitable for you.

***NOTICE: This item is a personal care/custom made product, and is a FINAL SALE item, so if you have any questions before purchasing, be sure to contact us – we respond to ALL inquiries. This item does not qualify for a refund after the package has been shipped EVEN IF THE PRODUCT IS RETURNED UNOPENED. The reasons for this are:

• For Safety Reasons: (we don’t want to chance anyone putting poison or anything else into the products  and sending them back to our store and;
• Product Liability: personal care products cannot be re-sold to someone else, even if returned unopened or appear unopened.

Merchandise arrived damaged:

If you received damaged merchandise, please retain the box, packaging, all contents + contact us for assistance. We do ask for photos of the damages to determine if the damage was caused during shipping so please be prepared to send photos of the damage, the box, the packing materials + items inside + contact us as soon as possible. Returns + Refunds MUST be submitted to us within 7 days of your purchase arrival to be considered for approval.

What is your restocking fee policy:

We do not accept returns, issue refunds or exchanges. Please be sure of what you are ordering before placing an order. 

All sales are final:

Due to the nature of our products, and federal health regulations, all hand made products are final sale. We do not offer refunds on opened or unopened merchandise. If you believe that you have received broken or defective merchandise, please contact us immediately and we’ll get it resolved right away.
*All sales are final. 
We do not accept returns, issue refunds or exchanges based on change of mind or buyers remorse. Please be sure of what you are ordering before placing an order. This is how we keep our pricing competitive with others.  

At GOLDEN GREAUX HAIR RX your satisfaction is our number one priority! 

Our prices are very competitive and very fair - With that said we ONLY offer refunds or exchanges for damaged items - Not for buyers remorse, unfortunately. Please select your items carefully.

Ordered/received the wrong product:

We do not offer refunds for buyers remorse so please select + buy your items carefully. If an item was sent by mistake, in the wrong shade or color, etc. + it was our mistake — let's face it were only human + once in a great while a mistake can happen. Please contact us + we will issue you an RAN number to return any " Oops" items. Returns MUST be submitted for approval within 3 days of receiving your purchase to be considered.

Our return address is:

GOLDEN GREAUX c/o D HILL COMPANY, PO Box 202372, Arlington Texas 76006.

Damages + Defective Items

All damaged or defective item claims must be made within 3 days of receiving your order.

Local Taxes

We are obligated by law to charge + collect taxes on products that we sell, such taxes are charged based on the tax laws for the location to which the order is being shipped or delivered. The tax amount presented during checkout is an estimation of the tax related to your order.
Please note that local charges (sales tax, customs duty) may occur, depending on your region + local customs duties. These charges are at the customers own expense. Sales tax is applicable to all orders shipped within Texas + is 8.25%.

Our Terms + Conditions, briefly:

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • The price applicable is that set at the date on which you place your order.
  • Shipping costs and payment fees are recognized before confirming the purchase.
  • Card information is transmitted over secure SSL encryption + is not stored.
  • Please note that local charges may occur.
  • All personal information you provide us with or that we obtain will be handled by GOLDEN GREAUX as responsible for the personal information.
  • GOLDEN GREAUX reserves the right to amend any information without prior notice.
  • Events outside of GOLDEN GREAUX’s control shall be considered force majeure.

Terms + Conditions, longer form:

By placing an order at with GOLDEN GREAUX, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms + conditions which shall apply to all orders placed or to be placed at GOLDEN GREAUX for the sale + supply of any products. None of these terms + conditions affect your statutory rights. No other terms or changes to the terms + conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by GOLDEN GREAUX as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers + information on our catalog to you. The information you provide is only available to GOLDEN GREAUX + will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request GOLDEN GREAUX to delete or correct the information held about you. By accepting the GOLDEN GREAUX Conditions, you agree to the above.

Payment

All products remain GOLDEN GREAUX's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs + payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from GOLDEN GREAUX.

All transfers conducted through GOLDEN GREAUX are handled + transacted through third party dedicated gateways to guarantee your protection. Card information is not stored + all card information is handled over SSL encryption. Please read the terms + conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Force Majeure

Events outside GOLDEN GREAUX's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that GOLDEN GREAUX is released from GOLDEN GREAUX's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

 Limitation of Liability

 You expressly agree that your use of, or inability to use, the service is at your sole risk.

In no case shall GOLDEN GREAUX, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless GOLDEN GREAUX and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Cookies

GOLDEN GREAUX uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer + disappears when you close your browser. To use GOLDEN GREAUX without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services + support. The text files can be deleted. On GOLDEN GREAUX we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information

GOLDEN GREAUX reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase + product offerings without prior notice. At the event of when a product is sold out, GOLDEN GREAUX has the right to cancel the order + refund any amount paid in the best way. GOLDEN GREAUX shall also notify the customer of equivalent replacement products if available.